We welcome opportunities to improve by listening and responding to your comments and suggestions. If you have a concern about your visit to the hospital or would like to pass along a compliment, contact 613-544-3400 extension 3040.
Occasionally patients are billed for services (for example, crutches). When this happens patients are notified in advance. You can settle a patient bill at selected banks; by credit card; by depositing cash/cheques in locked drop boxes located in the main lobby and throughout the hospital or by visiting the Patient Accounts Office on Level 6 in the Jeanne Mance Wing, just off the main elevators, open 8:30 am to 4 pm weekdays. For details about paying a patient invoice, please call 613-544-3310, ext. 2187.
Please note that cheques should be made out to Kingston Health Sciences Centre.
An ATM is located in the lobby next to the public telephones.
The Brockview Café in the main lobby is open 7:15 am to 5 pm, Monday to Friday to provide beverages, snacks and hot & cold food. All proceeds from the Café support our hospital.
We provide two sacred spaces for quiet reflection, meditation or prayer:
Hotel Dieu Hospital Chapel Sydenham 2 (at Sydenham Street entrance) Open 6 am to 5:45 pm weekdays Mass: 11:30 am, Tuesday, Wednesday and Thursday
Inter-Faith Centre Room 390, Sydenham 3 Open 6 am to 5:45 pm weekdays The Inter-Faith Centre is a sacred space for quiet prayer, meditation and reflection. Religious books are available for the major faith traditions; information about other faith traditions is available upon request from the Spiritual Health, Mission & Ethics office at ext. 2231. Human and animal images are prohibited to ensure all faith traditions are honoured in this centre.
Located in the main lobby, the Brock Boutique is open 9 am to 4 pm, Monday to Friday. Along with a wide assortment of gift items, it offers snacks, gift cards and more. All proceeds from the Boutique support our hospital.
Clean hands are one of the best ways to stop the spread of germs that can cause infection and illness. Please do your part by using the hand sanitizer dispensers conveniently located throughout the hospital. If your hands are visibly soiled, please wash them with soap and water in a hospital washroom.
We also encourage patients and families to play a role in hand hygiene through our “It’s OK to Ask” program. If you’re not sure your doctor, nurse or health care worker has cleaned his/her hands before your visit begins, then it’s OK to ask, “Would you mind cleaning your hands in front of me?” or “You may have cleaned your hands earlier but could you clean them again before we start?”
We all have a role to play in hand hygiene. That includes speaking up. It’s OK to Ask!
Information Desks are located in the main lobby and in the Urgent Care Centre. They are staffed by our Volunteers (in blue vests), who can provide you with directions and information to assist you during your hospital visit.
For the convenience of patients and families, a retail pharmacy operated by Lovell Drugs is located in the main lobby and is open 8:30 am to 5:30 pm, weekdays; it is closed weekends and holidays. One pharmacist and at least one technician will be on duty during operating hours.
Our team includes a Spiritual Health Practitioner who is trained and certified by the Canadian Association for Spiritual Care to provide spiritual health services, care and support to patients and families, focusing on the impact health challenges can have on your:
• choices about health care treatment options
• approaches to suffering, illness and disease
• loss and grief associated with a diagnosis
• presence and effectiveness of supportive relationships
• exploring ultimate questions about the meaning of life and death.
A direct referral to our Spiritual Health Practitioner can be made by your Hotel Dieu Hospital health care team.
You can also contact the Spiritual Health, Mission & Ethics office at 613-544-3310, ext. 2231. The office is open 8:30 am to 12:30 pm, Monday to Thursday.
Public telephones are available near the Gift Shop in the main lobby. Phones are also located in the Urgent Care Centre.
Taxi phones: There are taxi lift phones located in the main lobby and in Urgent Care Centre