Patient-and Family-Centred Care (PFCC)

Graphic of a group of doctors
Exceptional Healer: PFCC Physician Excellence Award
Group of PEA looking at research board
Research Board - PFCC Grant Winner

The Kingston Health Sciences Centre Patient and Family Advisory Council is comprised of a minimum of 12 former patients or family members of patients who have received care at our HDH and KHG sites, plus four staff members. The Council includes individuals who have had an experience in medicine, emergency, urgent care, surgery, cardiology, oncology, obstetrics/gynecology, critical care, pediatric and outpatient clinics. The Council is co-chaired by a Patient Experience Advisor and a staff member.

Patient Experience Advisors are members of key service-based and corporate committees, including the Strategy Operations Committee; Patient Care, Quality and People Committee; and the Patient Quality and Safety Steering Committee, just to name a few. To learn more about our Advisors, the programs and committees they serve on and other related information please visit our Patient Experience Advisor page. 

Click here to reach the PFAC 2017 Annual Report

PFCC Grant

The Patient and Family-Centred Care Grant is small grant available annually that targets enhancing PFCC at Hotel Dieu Hospital. It could support any number of one-time projects or initiatives such as refreshing spaces, adding artwork, supporting educational materials and more.

Hotel Dieu staff can apply for the grant to support projects/initiatives that:

  • support enhanced dignity and respect for patients/families OR
  • improve/enhance information sharing with patients/families OR
  • support enhanced participation of patients/families in care and decision-making OR
  • enhance collaboration between patients, families and care providers.

A maximum of $2000 total per year is being awarded in 2013/14, 2014/15, 2015/16 and 2016/17. In each grant cycle up to $1000 is awarded, which may consist of several smaller grants or one larger grant. Funds are made available through a gift specified for PFCC at Hotel Dieu Hospital; the gift was made by a donor to University Hospitals Kingston Foundation. Stewardship of the funds occurs through the Jeanne Mance Foundation at Hotel Dieu.

Under the authority of the Jeanne Mance Foundation, applications are reviewed by a group of no fewer than 3 Patient Experience Advisors with the final decision about whether and what to grant made by this group.