Patient-and Family-Centred Care (PFCC)

Graphic of a group of doctors
Exceptional Healer: PFCC Physician Excellence Award
Group of PEA looking at research board
Research Board - PFCC Grant Winner

We are committed to putting patients and families at the core of all we do—from clinical practice to building design to day-to-day interactions—so they will experience, at every visit, the best and safest health care in a premier care setting.

Principles of Patient- and Family-Centred Care

Dignity and Respect. Health care practitioners listen to and honour patient and family perspectives and choices. Patient and family knowledge, values, beliefs and cultural backgrounds are incorporated into the planning and delivery of care.

Information Sharing. Health care practitioners communicate and share complete and unbiased information with patients and families in ways that are affirming and useful. Patients and families receive timely, complete, and accurate information in order to effectively participate in care and decision-making.

Participation. Patients and families are encouraged and supported in participating in care and decision-making at the level they choose.

Collaboration. Patients, families, health care practitioners and hospital leaders collaborate in policy and program development, implementation and evaluation; in health care facility design; and in professional education, as well as in the delivery of care.

Source: Institute for Patient & Family-Centred Care

Exceptional Healer: PFCC Physician Excellence Award

In recognition of the primary importance of Patient and Family-Centred Care (PFCC) to the mission of the Hotel Dieu Hospital, the Hospital’s Patient & Family Council annually offers the Exceptional Healer:  Patient and Family-Centred Care Physician Excellence Award to a physician who demonstrates in clinical practice the core concepts of PFCC:  dignity and respect, information sharing, participation and collaboration.

Who can nominate?  Patients, family members and staff can all nominate a Hotel Dieu Hospital physician for the award. 

Who is eligible?  As a faculty member of Queen’s University, the physician nominee will have a current appointment at the Hospital and will have been credentialed at Hotel Dieu Hospital for at least the past two years.

What are the criteria?  The nominee creates an excellent patient care experience over and above the norm by exhibiting some or all of the following behaviours:

  • Demonstrates compassion as a skillful clinician by displaying personal qualities such as approachability, flexibility and empathy.
  • Uses novel or innovative methods in attempting to deliver compassionate care.
  • Demonstrates a pattern of listening to and respecting patient and family perspectives and choices. 
  • Exhibits a value of integrating patients and families into the clinical care model to ensure they are equal, informed participants in their health care.
  • Honours the uniqueness of patients and families by incorporating their knowledge, values, beliefs and cultural backgrounds into the planning and delivery of care. 

What is required for the nomination?  The nominator must complete the brief nomination form, which includes both questions and a short explanation of the candidate’s special qualifications for the award based on the criteria listed above.

How can I nominate?  

  • You can complete the nomination form online, save and email to 
    OR print and mail (typed or handwritten) to:

Public Relations Office
Hotel Dieu Hospital
166 Brock Street
Kingston, ON K7L 5G2

If you have questions about the nomination form, please contact the Hotel Dieu Hospital Public Relations Department at 613-544-3400, ext. 2648.


Nomination deadline for the 2017 Exceptional Healer: Patient & Family-Centred Care Physician Excellence Award is Tuesday, February 28, 2017.

PFCC Grant

The Patient and Family-Centred Care Grant is small grant available annually that targets enhancing PFCC at Hotel Dieu Hospital. It could support any number of one-time projects or initiatives such as refreshing spaces, adding artwork, supporting educational materials and more.

Hotel Dieu staff can apply for the grant to support projects/initiatives that:

  • support enhanced dignity and respect for patients/families OR
  • improve/enhance information sharing with patients/families OR
  • support enhanced participation of patients/families in care and decision-making OR
  • enhance collaboration between patients, families and care providers.

A maximum of $2000 total per year is being awarded in 2013/14, 2014/15, 2015/16 and 2016/17. In each grant cycle up to $1000 is awarded, which may consist of several smaller grants or one larger grant. Funds are made available through a gift specified for PFCC at Hotel Dieu Hospital; the gift was made by a donor to University Hospitals Kingston Foundation. Stewardship of the funds occurs through the Jeanne Mance Foundation at Hotel Dieu.

Under the authority of the Jeanne Mance Foundation, applications are reviewed by a group of no fewer than 3 Patient Experience Advisors with the final decision about whether and what to grant made by this group.