News and Resources for staff

Attempting to log into KHSC webmail and Citrix from a remote location, you will be asked to enter a unique passcode along with their username and password. The user will need to click on the Multi Factor Application, which will generate a code, which can then be entered to log-into the KHSC network.

Benefits, EFAP, HOOPP and Paid Holidays

Manulife: Visit the Manulife Financial website of all your benefit needs. You can submit certain claims online, print off claim forms and more. Follow this link to learn more about Manulife Coverage.

Employee and Family Assistance Program (EFAP): Learn more about EFAP

Healthcare of Ontario Pension Plan (HOOPP): Learn more about HOOPP

2018 Paid Holidays


Citrix Access Gateway Authorized Users ONLY

Authorized Citrix Access Gateway Users ONLY Link

This program allows you access to your files while you are away from your office (outside the hospital walls). Permission for this access is by Management approval.

E-Pay Stub

E-Pay Stub Link

View your current pay statement plus archived statements (back to October 2011), vacation banks and demographic information that you can update yourself. If necessary, you can print your e-pay stub.

Staff kiosk is located in the Human Resources area to log in and review your E-Pay Stub, which gives you access to pay stubs, archived pay statements, vacation banks and demographic information that you can update yourself.

Email access using WEBMAIL


Accessing Email from Home

Contact the HDH Help Desk (ext. 4357) if you are having issues accessing your email.

Feeling Feverish / Unwell?

When you are too ill to work:

  1. Call the sick line to report your absence ext. SICK (7425)

  2. Call your manager.  

  3. If you miss 4 or more shifts call Occupational Health, Safety and Wellness (OHSW) you will be required to apply for short term disability leave and/or benefits using the Application for Short Term Disability Benefits Form. 

  4. If you are off with a potentially infectious illness, call OHSW ext. 4389 to report your symptoms to an Occupational Health Nurse.

Job Opportunities

All OPEN positions at KHSC are posted on Career Hub

All CLOSED positions:  To apply for an internal posting, you are required to be a permanent or temporary staff member who is currently employed by Kingston Health Sciences Centre.  This means you possess a valid KHSC ID number and are paid by Kingston General Hospital Site or Hotel Dieu Hospital Site payroll.

Positions are filled according to the Collective Agreements under which the position is covered.

You are required to have an up-to-date resume and/or Candidate Profile completed on Career Hub to apply for positions. The Recruitment Team will only be able to assess your qualifications and experience based on the information included in Career Hub.

Please note this change allows all employees at the Hotel Dieu Hospital site to view postings while within the KHSC network, as well as devices outside of the KHSC Network via the Kingston General Hospital webpage (www.kgh.on.ca). To view postings from outside of the network, please click on the “KGHToday” link at the bottom of the page, and use your KHSC log in credentials to log in.

If you have any questions, please contact a member of the Recruitment Team.

Shuttle Bus Schedule

Shuttle Bus Schedule - you will be asked to enter a unique passcode along with their username and password. The user will need to click on the Multi Factor Application, which will generate a code, which can then be entered to log-into the KHSC network.

The shuttle operates at 06:35 and arrive at 15-minute intervals at each of the following stops until the shuttle stops running at 18:20: 

  • Stop 1: Providence Care-St. Mary’s of the Lake site
  • Stop 2: KGH-Armstrong
  • Stop 3: KGH-Watkins (Stuart Street)
  • Stop 4: HDH-Urgent Care Centre
  • Stop 5: KGH-Burr (George & O’Kill Streets).

To access the new shuttle schedule, click the link below.  The schedule will also be posted at the Shuttle Bus entrance beside UCC.

Notes & Tips for riders:

  • The new shuttle van has a sliding door that requires a strong pull/push to open/close.  Maneuvering the door open and shut is the passenger’s responsibility since the driver cannot safely exit the vehicle in busy street traffic to assist.
  • If you think you might have trouble opening/closing the door, feel free to ride in the front passenger seat (especially if you’re the lone rider on the shuttle).
  • If you can assist another passenger with the door, please do!
  • Remember to enter and exit the shuttle safely.
  • Shuttle seating is on a first-come first-serve basis.  The van may get crowded during peak times (beginning/end of shifts, during inclement weather, etc.), so please plan accordingly.
  • The shuttle arrives at 15-minute intervals at each scheduled stop.  As always, however, traffic and road construction may create unavoidable delays.
  • KGH staff travelling to Providence Care should access the shuttle at the KGH-Burr stop.
  • The KGH-Burr stop replaces the KGH-Stuart/George stop to help relieve congestion at the busy Stuart/George intersection.
  • Shuttle drivers will take 15-minute breaks at 09:50 and 15:20.

Questions or concerns?  Please contact Rocky Prosser, Director, Protection Services at 613-549-6666 ext. 3324.


  1. Beware of computer virus warnings:  A number of fake security warnings are circulating on the internet, which you may see in both the work and home environment when you’re on the computer or using email.  It is critical to examine any virus alert message very carefullyExamples of fake alert messaging you might see and tips on how to keep your computer in the workplace and at home safe.

  2.  Fraudulent Email Warning: HDH and KGH staff have recently received an email  that looks like it comes from the HDH/KGH Help Desk notifying you that your email account is suspended from receiving messages and to “CLICK HERE TO LOGIN USING SECURE ENCRYPTION”.   Information Management will never send staff an email that contains links and that requests users to click and complete a process to ensure continued access to our systems. As always, if you are not expecting an email or you receive an email that asks you to do something you do not normally do, always question the purpose, and contact the HDH Help Desk at ext. 4357 or the sender of the email using independent contact method (not using any details contained within the email) before clicking on any links contained within the email. If Information Management has problems or is making changes to email, there will be prior notification and/or information sent through the “All users” email channel.


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