Frequently Asked Questions

Do I need to bring my actual medications or just a list of them?

You need to bring a complete and up-to-date list of medications provided by your pharmacist OR ALL medications in their original drugstore container, insulin, inhalers, prescribed creams, eye drops and non-prescription medications such as herbals and vitamins.

Can I get blood work done in the hospital?

If you receive a requisition for blood work at your Hotel Dieu clinic appointment, then you can have that blood work done in the phlebotomy lab on Jeanne Mance 5 or Brock 1. NOTE: Blood work requisitions from your family doctor should be taken to a laboratory in the community.

How and when can I access the Urgent Care Centre?

The Urgent Care Centre has a separate entrance on Brock Street, just east of the hospital’s main entrance. It is open 8 am to 8 pm every day of the year for patients whose illness or injury is not life-threatening but serious enough to require prompt medical attention.

For youth up to the age of 18, the Pediatric Urgent Care Clinic is open 9 am to 4 pm, Monday to Friday. This walk-in clinic is located in the hospital’s main building (within the Children's Outpatent Centre) and is accessible via the main entrance on Brock Street.

When and where can I get an x-ray done?

You can have a general x-ray done in our Diagnostic Imaging Department, 8 am to 6 pm, Monday to Friday. This is a walk-in service; you do not need to make an appointment. All other Diagnostic Imaging services (e.g., ultrasound, CT scan, mammography) require a pre-booked appointment.

My Ear/Nose/Throat appointment is at 144 Brock St. Is that near the hospital?

Hotel Dieu’s Ear, Nose and Throat (ENT) clinic is located in the Murray Building at 144 Brock St., just a few steps east of the main entrance at 166 Brock St. Patients with an ENT appointment can go directly to the Murray Building (which has a wheelchair-accessible entrance) OR come through the hospital’s main entrance and ask at the Information Desk for directions to the ENT clinic. The Murray Building is also the home of our Audiology and Speech Language Pathology Clinics

How do I cancel or re-schedule my appointment?

If you need to cancel your appointment or require further information about it please call the number on the appointment slip.

Is there a patient drop-off area?

Brock Street Ramp Drop-offDrivers can drop off patients at the main Brock Street entrance. Please note that, except for drop-offs, no parking is permitted on the vehicle ramp.

How to contact us?

Our main Switchboard number—613-544-3310—is staffed 7 am to 7 pm, Monday to Friday.  At all other times (including weekends), you will receive an automated greeting; you will not access an Operator.  However, you will have the option to contact various departments (e.g., the Urgent Care Centre, Extended Post-Anesthetic Care Unit).

Local patients and families who know the extension: Please call 613-544-3400 (automated attendant).

Long-distance patients and families: Please dial toll-free at 1-855-544-3400.

For free access to a Registered Nurse 24 hours a day, 7 days a week, please call Telehealth Ontario, 1-866-797-0000.

Please note - our email addresses have changed. If you are looking to email someone at either of our HDH or KGH sites, our new email addresses will include an individual's first and last name and will end with (e.g.

For a list of additional departmental contacts visit our Contact Us page.

Are there height restrictions for vehicles arriving at the hospital?

The maximum clearance on our front ramp is 8 feet/2 inches (2.5 metres). The maximum clearance in the nearby Chown Memorial Parking Garage is 6 feet/6 inches (2 metres).

I use a wheelchair. What should I know about accessibility at Hotel Dieu Hospital?

The main entrance on Brock Street is wheelchair accessible. Please note that our Johnson and Sydenham Street (upper level) entrances are not accessible.  Wheelchair accessible washrooms are located in most clinic areas. Two washrooms have power door operators – one in the main lobby and one in the KidsInclusive Centre for Child & Youth Development.

I have a mobility issue. Will someone be available to assist me when I arrive?

You are encouraged to bring a family member or friend with you to provide personal assistance, and wheelchairs are available in the main lobby. Whenever possible, we try to assist patients transferring from cars to wheelchairs at the main entrance.

I will be coming with a driver. What does that person need to know?

Please inform your escort/driver of your clinic location and arrange a pick-up plan. Ideally, this would include a contact/cell phone number where the driver can reach you plus a time and location for pick-up at the hospital (e.g. in the main lobby, in a specific clinic waiting area).

Please see our Patient and Family Resource for more information

How do I contact an interpreter for my appointment?

Hotel Dieu Hospital uses a telephone interpretation service that provides rapid access to almost 100 languages 24 hours/day, every day of the year.   When you come for an appointment or if you need to speak on the phone with us, we can immediately connect with a professional translator to ensure you receive the information you need quickly and accurately.   You do not need to make arrangements ahead of time. 

In some circumstances we can also arrange for an interpreter to be on site for face-to-face interpretation.  This would occur when telephone interpretation would be difficult (for example, if the patient has hearing loss) or when the length or complexity of your hospital visit means you would be better served by a translator on site.  If you need a professional interpreter on site please call the hospital main number (613-544-3310 or toll-free at 1-855-544-3400) and tell the Switchboard Operator that you need an interpreter to attend your clinic visit.  Tell the Operator the location and date of your clinic (from your appointment slip). The Operator will connect you with the appropriate clinic, which will make the necessary arrangements.

How close is the hospital to bus stops, restaurants, shops, etc.?

A Kingston Transit bus stop is located directly across from the hospital. Hotel Dieu is within easy walking distance to restaurants, stores, pharmacies and hotels. For more information, please visit Tourism Kingston.

Does the hospital have arrangements with hotels for discounts for out-of-town patients?

For a complete list of local accommodations, please visit Tourism Kingston. For a list of accommodations within proximity to the Hotel Dieu and Kingston General sites click here. KHSC does not endorse any of the noted accommodations or guarantee a lower rate at them. Please inquire when booking if there is a special hospital rate.

Can I access the Internet while I am waiting?

Complimentary Wi-Fi is available across our hospital site.  To access the KHSC-Guest Wi-Fi service, click on your device's wireless setting and search for available Wi-Fi signals.  When the KHSC-Guest signal appears, follow the on-screen instructions.  Be sure to accept the terms and conditions of use.

I am uncomfortable with religious images. Will I encounter them at Hotel Dieu Hospital? If so, can I be treated away from them?

Hotel Dieu Hospital’s faith tradition is Roman Catholic and the symbols of that tradition are visible throughout the hospital. However, our mission and values call on us to welcome and respect the dignity of all persons, including those who practice a different faith or no faith. 

Patients can request that religious icons or images be temporarily removed in a treatment area during a clinic visit.  We ask that, wherever possible, a patient submit a written request to our Patient Relations Specialist (via email, letter, fax or hospital website) at least one business day prior to the scheduled appointment.  Please include the following information:

  • patient name
  • patient’s date of birth (to help verify the patient’s identity)
  • patient’s telephone number or email address
  • appointment date and time
  • appointment location, if known.

If it is not possible to submit a written request in advance, verbal requests at the time of the hospital visit will be accepted.

What can I do if my health care provider uses words that confuse me or that I don’t understand?

Our hospital staff are committed to helping you obtain, understand and use information so you can make informed decisions about your health.  If you don’t understand a word or term, please ask your health care provider to explain it for you.  You can also refer to the Glossary of Terms here, which lets you search for words alphabetically or by care/support service.