Hotel Dieu Hospital adjusting Urgent Care Centre hours

(Kingston, ON, May 27, 2014) As of June 16, 2014, the Urgent Care Centre (UCC) at Hotel Dieu Hospital will be changing its hours of operation, opening at 8 am and closing at 8 pm, 365 days of the year. HDH Urgent Care HoursThe adjustment is geared to maximizing the hospital’s capacity to assess and treat patients seeking care for non-life-threatening injuries/illnesses and to reducing wait times for those patients and families.

Urgent Care Centre open 8 am to 8 pm The UCC currently operates 8 am to 10 pm daily. The switch to a 12-hour centre is supported by evidence that shows UCC patient volumes peak early in the day and then slowly decrease with a substantial drop starting at 7 pm, says Dr. Gord Jones, Head of the Department of Emergency Medicine at Hotel Dieu, Kingston General Hospital and Queen’s University.

“We’re realigning current physician coverage and clinical support services such as diagnostic imaging to dovetail with the busy daytime hours in the UCC,” says Jones.

“By optimizing staffing and services at the times when we know most patients are coming through our doors, we can improve patient flow, reduce wait times and—in some instances—help avoid unnecessary patient transfer to an Emergency Department.”

The change in hours is not expected to result in reduced patient volumes.

“If anything,” says Jones, “we anticipate increased volumes during the day. Comparable UCCs in the province have been able to not only maintain but also increase patient volumes after changing hours of operation due to better patient flow and access.”

“We know that any unexpected trip to the UCC can be stressful,” says Jones, “so we’re working to streamline our staffing and services to ensure that patients and families who need urgent health care can get that care within a reasonable time and then return home.”

He reminds the community that anyone with an acute, life-threatening emergency or medical problem that will likely need admission to hospital should go to their local Emergency Department.

For non-life-threatening injuries/illnesses that cannot wait for a visit to the family physician, patients can come to the UCC at Hotel Dieu. In addition, their family physician may choose to send them to the UCC for further investigation or treatment.


Media contact: Anne Rutherford, Public Relations, 613-544-3400, ext. 3380,

Hotel Dieu Hospital is the ambulatory care teaching and research hospital for Kingston and Southeastern Ontario, affiliated with Queen’s University. We provide expert care to more than 500,000 people in the region through specialized programs including pediatrics, medicine, ophthalmology, cardiology, surgery, mental health, oncology and urgent care. We deliver quality, safe health care, while advancing innovative research and educating the health care professionals of the future. Leading the transformation of ambulatory care

L'Hôpital Hôtel-Dieu est l'établissement de soins ambulatoires universitaire pour Kingston et le Sud-Est de l'Ontario affilié à l’Université Queen's. Il fournit des soins spécialisés à plus de 500 000 personnes de la région. Parmi ses services spécialisés, mentionnons les services de pédiatrie, de médecine, d’ophtalmologie, de cardiologie, de chirurgies, de santé mentale, d’oncologie et de soins d'urgence. L'hôpital fournit des services de soins de santé sûrs et de qualité tout en menant des recherches novatrices et en formant les professionnels de la santé de demain. Chef de file pour la transformation des soins ambulatoires

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