Message from Board Chair & CEO

Dr. David Pichora and Mr. Michael Hickey

An exemplary year, an exemplary organization

After a three-day site visit last September 2015, Accreditation Canada awarded Hotel Dieu Hospital Exemplary Standing, its highest honour and evidence of how our organization goes above and beyond national standards for safe, quality health care. That award was no surprise, given the expertise and commitment demonstrated every day by our staff, physicians and volunteers.

A Message from Board Chair

This past year, as always, we stayed on course in achieving our vision of becoming a leader in ambulatory health care in our region and beyond thanks to the hard work of our staff, physicians, learners and volunteers.  Let me highlight a few accomplishments that contributed to this steady advance in providing excellence in outpatient care. 

In August 2015, we introduced a new Mohs micrographic surgery program, one of only 13 in Canada that provides patients with the gold standard treatment for complex non-melanoma skin cancers.  With a cure rate of up to 99 per cent, Mohs is vital in the fight against rising levels of skin cancer. 

As well, new and permanent funding from the Ministry of Health and Long-Term Care gave a big boost to our adult chronic pain program. For the many patients in our region who struggle with chronic pain, it will mean less wait time, more access to care and more treatment options.  

We also secured funding to add a surgical component to our bariatric assessment and treatment program.  Soon we will be providing bariatric surgery in Kingston—close to home—for patients who currently must travel to Ottawa or Toronto for this surgery. 

Our culture of research continued to flourish with our Research Institute supporting new collaborations, clinical trials and industry partnerships.  This summer, a new High-Speed Skeletal Imaging Lab will be built at Hotel Dieu, one of the few facilities in the world capable of measuring the human skeleton in motion. It will be the future of treating musculoskeletal injuries.  

In 2015, Hotel Dieu earned a Gold Level workplace award from the Ministry of Health & Long-Term Care and Ontario Hospital Association.  The award acknowledged the high quality of our care and services to patients and families and how our workplace excels at supporting staff professionally and personally. 

After a three-day site visit last September 2015, Accreditation Canada awarded Hotel Dieu Hospital Exemplary Standing, its highest honour and evidence of how our organization goes above and beyond national standards for safe, quality health care. That award was no surprise, given the expertise and commitment demonstrated every day by our staff, physicians and volunteers.  

I am very proud of Hotel Dieu Hospital, the work we do in our community and our shared dedication to living the Sisters’ mission of compassion in our community.  We continue to move from success to success, and I know there are many more to come.

Mr. Michael Hickey
Chair of Board

A message from CEO Dr. David Pichora

This year, we continued to be innovative and creative in meeting the growing health care needs of patients in our region, finding savings to ensure a balanced budget while still seeing more patients and providing more services in high-demand areas of health care such dermatology, chronic pain and bariatrics. 

We are bringing that kind of initiative to the Health Care Tomorrow-Hospital Services Project, a unique partnership among the seven hospitals in our Local Health Integration Network (LHIN), the South East Community Care Access Centre, the South East LHIN and the Faculty of Health Sciences at Queen’s University.  Its goal is to ensure that we have a robust health care system now and into the future. 

Over the past year we made good progress in the Health Care Tomorrow process by exploring opportunities for further integration amongst our organizations in areas such as information technology and laboratory services.  A clinical priority is developing a regional system for our complex frail elderly patients that would standardize their care, improve outcomes and reduce unnecessary hospitalizations.   Overall, the idea is to provide health care in a more coordinated and efficient manner while ensuring the best care for patients and families within the available funding. 

At Hotel Dieu we also continued to work this past year with our local hospital partners, primary physicians and community health agencies to provide more integrated care and to improve access, in particular, for patients living with complex chronic disease, mental health problems and breast abnormalities.  For example, we partnered with a community health agency to launch a centralized triage process for child and adolescent mood and anxiety referrals from local Family Health Teams.  The result—a streamlined referral process and better use of community resources. 

Now in its third year, our Patient & Family Council continued to bring the patient perspective to hospital committees, policies and projects.  Our Patient Experience Advisors are incredibly active and involved across the organization, and we know this partnership is bringing the patient and family voice more clearly to all that we do at Hotel Dieu.  

We made excellent progress in implementing our multi-year French Language Services plan, an important component of good Patient & Family-Centred Care because it will give Francophone patients and families the choice to discuss their health care in their own language.  

We also benefited from the ongoing generosity of our community in 2015/2016, receiving $2.5M in donations through the University Hospitals Kingston Foundation.  These funds supported equipment, education, research and capital projects. 

Last October brought the launch of the next major phase of the Foundation’s overall fundraising campaign, which aims to raise $65 million to support Kingston’s hospitals.  At Hotel Dieu, the campaign targets infrastructure improvements in several areas, including the Urgent Care Clinic, Operating suites, Ear, Nose and Throat Clinic, Children’s Outpatient Centre and Ophthalmology suite.  

As we move into a new year, we are grateful for the staff, physicians, leaders and volunteers who take such pride in their work at Hotel Dieu Hospital and who epitomize our mission and values each day.  We are honoured to share in our Sisters’ important legacy as we work together to carry on their good work now and into the future.

Dr. David Pichora
Chief Executive Officer