Quality & Performance

Quality Improvement Plan (QIP)

In Fiscal 2017/18 HDH will implement key strategies and initiatives to address priority patient needs, improve access and enhance integration efforts with our partners within the SE LHIN.  While continuing to focus on quality and safety, our energies will be directed in key priority areas this year: successfully completing the necessary stages and approvals for an integration with KGH on April 1, 2017; and partnering to improve access to care.  This second priority will be supported through collaboration with KGH to better support patients with chronic diseases, which includes implementing admission avoidance strategies and advancing clinical priorities identified through the Health Care Tomorrow: Hospital Services initiative. 

For more information, contact 613-544-3400 extension 2608 or email the Quality Improvement Office.

QIP Progress Report

We also report regularly on our Patient Relations, Risk Management and Strategic Planning goals and objectives.

  • The Quarterly Patient Relations Report (below) is a summary of the feedback (compliments, complaints etc..) received by the Patient Relations Office. This report shows trends in the number of complaints/ compliments received as well as the type of issues brought forward.
  • The Quarterly Quality & Safety Report (below) trends the number of incidents reported in SAFE reporting. It also provides information about the severity of report incidents and trending of patient/ visitor falls.
  • HDH Quarterly Scorecard (below) - The scorecard contains multiple indicators in different categories (e.g. Patient Safety, Effectiveness, Patient-Centred) that are monitored, reported to the Hotel Dieu Hospital senior leadership and Board of Directors. Some indicators measure progress achieving our strategic priorities for the most recent fiscal year and others measure how well we are doing achieving the targets in our Quality Improvement Plan.