When you or a member of your family become ill or require medical assistance, Hotel Dieu Hospital's URGENT CARE CENTRE (UCC) staff is here to assist. We care about you and will do our best to help you feel better.
Open 8:00 a.m. to 8:00 p.m. 365 days/year, all patients registered before 8 p.m. will be assessed and treated.
The entrance is located east of the main hospital entrance between Montreal Street and Bagot Street. You are able to pull up and drop off at the UCC entrance but there is a height restriction for oversized vehicles.
The Chown parking garage is located on Brock Street, across from the main door of the hospital. Security staff will also assist you in locating other parking lots.
In order to help you, we need to know your name, address, doctor's name, and your health card number. Try to remember to bring you health card with you.
If you do not speak English, we will try to find someone to translate for you.
People come to the URGENT CARE CENTRE with many different problems. Some people are very sick and must be seen at once. A triage nurse decides the order in which patients will be seen.
Triage: When you arrive at the Hotel Dieu Hospital's URGENT CARE CENTRE, you will talk to a registered nurse called a triage nurse before you register. The word "triage" is derived from the word "trier", meaning "to pick or to sort". Triage is designed to quickly identify those people with severe potentially life threatening problems.
This triage nurse will ask you about your illness or condition, and about any medications you take. Even if we are not able to treat you at once, the triage nurse will check with you regularly. If your condition changes and you begin to feel worse, tell the triage nurse at once.
Waiting Time: The triage chart on the wall helps to explain the order in which patients are treated. For instance, if someone is having a heart attack, that person will be treated before someone who has a sore back. If there are many people waiting for treatment, it will take longer before you can be seen.
If someone who arrived after you is treated first, it is probably because that person's problem is more serious. Other patients may have appointments with other doctors and may enter the department ahead of others. Sometimes the room or the equipment needed to treat you may be in use so you will have to wait. Occasionally a patient may need to be taken into a quiet room.
In keeping with our values at Hotel Dieu Hospital, we offer the services of a Patient Relations Officer to our patients and visitors. If you have a suggestion, concern or compliment about your experience, please contact the Patient Representative at 544-3310, extension 3040.
Q: What if I need urgent care after 8 pm and all available after-hours clinics are closed?
A: If you feel you cannot wait to visit your family doctor or the Urgent Care Centre during daytime hours, then you can:
Q: What will happen while I am being treated?
A: Specially trained emergency doctors and nurses will work together to take care of you. You may also see student doctors and nurses, or a specialist. Social workers can also help if you require support.
Your blood pressure, temperature, and heart rate may be checked first. Blood and urine samples may be taken. Other tests may also be done while you are here. It will sometimes take up to 2 hours to get the results from these tests and for the doctors to make decisions about your treatment.
One family member or friend may stay with you while you are being treated.
Q: What happens if I am admitted to hospital?
A: If you are admitted to hospital, you will be transported to the Kingston General Hospital when a bed has been arranged for you. If you are admitted for a psychiatric problem, you may be admitted to the Psychiatry Unit at Kingston General Hospital or to the Mental Health Services site.
Q: What happens if I am discharged?
Q: What is the difference between the Urgent Care Centre at HDH and the Emergency Department at Kingston General Hospital?
A: Urgent Care is directed at patients with a non life-threatening injury or illness such as fever, earaches, coughs, colds, eye injuries, abdominal pain, cuts/burns, sprains, broken bones or any injury that should not wait for a family doctor.
The KGH Emergency Department is equipped to handle serious illness, major trauma, and other medical emergencies. When Hotel Dieu’s Urgent Care Centre is closed, the ER at KGH also provides urgent care.
Q: Will the Urgent Care Centre be prepared if a medical emergency does arise?
A: Yes. If needed, the Urgent Care Centre has the resources to stabilize and to arrange to transport patients to the Emergency Department at KGH.
You can find an SA/FV nurse on call in the Emergency department at Kingston General Hospital, Urgent Care Centre at Hotel Dieu Hospital in Kingston and Lennox & Addington County General Hospital in Napanee. (If you’re under 16, our services are available in Kingston only.)
Ask to see the nurse, who will escort you to our safe, confidential treatment area.