SPECIAL NOTICE - Urgent Care Centre remains OPEN (8 am to 8 pm) during renovations. An eight-week renovation project is now underway in our Urgent Care Centre. It is focused on the triage area, reconfiguring it to make it easier for patients to navigate their way in Urgent Care and adding two purpose-built triage desks that will be a safer and more efficient workspace for our staff. During the project, the external UCC entrance has temporarily shifted to the ambulance entrance doors, with a temporary triage area set up just beyond those doors. Thank you for your patience as we work to improve the care experience for patients and families coming to the Urgent Care Centre.
When you or a member of your family become ill or require medical assistance, Hotel Dieu Hospital's URGENT CARE CENTRE (UCC) staff is here to assist. We care about you and will do our best to help you feel better.
Urgent Care is intended for patients with a non life-threatening injury or illness such as fever, earaches, coughs, colds, eye injuries, abdominal pain, cuts/burns, sprains, broken bones or any injury that should not wait for a family doctor. The Emergency Department (ER) at Kingston General Hospital (KGH) is equipped to handle serious illness, major trauma, and other medical emergencies.
Hours of Operation: Open 8:00 a.m. to 8:00 p.m. 365 days/year, all patients registered before 8 p.m. will be assessed and treated.
Telehealth Ontario at 1-866-797-0000 and speak with one of their nurses.
Hotel Dieu Hospital makes every effort to provide language/cultural interpretation for patients who do not understand English. This service is paid for by the Hospital.
Why do I have to wait? People come to the Urgent Care Centre with many different problems. Some people are very sick and must be seen at once. A triage nurse decides the order in which patients will be seen.
What is triage? When you arrive at the Hotel Dieu Hospital’s Urgent Care Centre, you will talk to a registered nurse called a triage nurse before you register. The word ‘triage” comes from the word “trier”, meaning “to pick or to sort”. Triage is designed to quickly identify those people with severe, potentially life threatening problems. The triage nurse will ask you about your illness or condition, and about any medications you take. Even if we are not able to treat you at once, the triage nurse will check with you regularly. If your condition changes and you begin to feel worse, tell the triage nurse at once.
Waiting time will vary depending on the severity of your condition. For instance, if someone is having a heart attack, that person will be treated before someone who has a sore back. If there are many people waiting for treatment, it will take longer before you can be seen.
If someone who arrived after you is treated first, it is probably because that person’s problem is more serious. Other patients may have appointments with other doctors and may enter the department ahead of others. Sometimes the room or the equipment needed to treat you may be in use so you will have to wait. Occasionally a patient may need to be taken into a quiet room.
If you are admitted to hospital, you will be transported to the Kingston General Hospital when a bed has been arranged for you.