Urgent Care Centre

UCC volunteer desk
Volunteers will be stationed at the entrance to assist patients and families.
Triage Desk
Triage area has been opened by to provide a more welcoming environment for our patients and families. While also a safer and comfortable area for our staff.
Registration area
With the addition of windows makes for brighter space.
triage waiting area
Patients and families walk directly into the triage waiting area.

March 2017: Back to normal and what a difference! 

The regular entrance to the Urgent Care Centre re-opened today, leading the way to a brighter, newly configured Triage area that makes better use of space and sightlines to help patients navigate through Triage and new screening bays that support greater patient privacy.

When you or a member of your family become ill or require medical assistance, Hotel Dieu Hospital's URGENT CARE CENTRE (UCC) staff is here to assist. We care about you and will do our best to help you feel better.

Urgent Care is intended for patients with a non life-threatening injury or illness such as fever, earaches, coughs, colds, eye injuries, abdominal pain, cuts/burns, sprains, broken bones or any injury that should not wait for a family doctor.   The Emergency Department (ER) at Kingston General Hospital (KGH) is equipped to handle serious illness, major trauma, and other medical emergencies. 

Hours of Operation: Open 8:00 a.m. to 8:00 p.m. 365 days/year, all patients registered before 8 p.m. will be assessed and treated.

Contact: 613-546-1240

Telehealth Ontario at 1-866-797-0000 and speak with one of their nurses. 

Parking & Registration

Parking: The Chown parking garage is located on Brock Street, across from the main door of the hospital.  Security staff will also assist you in locating other parking lots.

Registration: In order to help you, we need to know your name, address, doctor’s name, and your health card number.  Try to remember to bring your health card with you.

Language Services

Hotel Dieu Hospital makes every effort to provide language/cultural interpretation for patients who do not understand English. This service is paid for by the Hospital.

Why do I have to wait? What is triage?

Why do I have to wait? People come to the Urgent Care Centre with many different problems.  Some people are very sick and must be seen at once.  A triage nurse decides the order in which patients will be seen.

What is triage?   When you arrive at the Hotel Dieu Hospital’s Urgent Care Centre, you will talk to a registered nurse called a triage nurse before you register.  The word ‘triage” comes from the word “trier”, meaning “to pick or to sort”.  Triage is designed to quickly identify those people with severe, potentially life threatening problems. The triage nurse will ask you about your illness or condition, and about any medications you take.  Even if we are not able to treat you at once, the triage nurse will check with you regularly.  If your condition changes and you begin to feel worse, tell the triage nurse at once.

Waiting Time

Waiting time will vary depending on the severity of your condition.  For instance, if someone is having a heart attack, that person will be treated before someone who has a sore back.  If there are many people waiting for treatment, it will take longer before you can be seen.

If someone who arrived after you is treated first, it is probably because that person’s problem is more serious.  Other patients may have appointments with other doctors and may enter the department ahead of others.  Sometimes the room or the equipment needed to treat you may be in use so you will have to wait.  Occasionally a patient may need to be taken into a quiet room.

While you are waiting

  • If your condition changes and you begin to feel worse, tell the triage nurse at once.
  • Do not leave the department without telling the triage nurse.  It is important that your illness or condition be assessed before you leave.
  • Do not eat or drink anything until you ask the triage nurse.  Some tests cannot be done if you have eaten.
  • Have only one friend or family member wait with you.  It will be less stressful for you and the waiting area will be less crowded.  You may have to wait a long time to be treated so, if possible, you may want to leave small children at home in someone else’s care.
  • You are not allowed to use your cell phone in certain areas of the hospital, as it can cause problems with patient care equipment.  Please do not use a cell phone in areas where these signs are posted.  To protect and respect the privacy of other patients, please do not use your cell phone to take pictures or make audio/video recordings while in the hospital.

What will happen while I am being treated?

  • Specially trained emergency doctors and nurses will work together to take care of you.  You may also see student doctors and nurses, or a specialist. 
  • Your blood pressure, temperature and heart rate may be checked first.  Blood and urine samples may be taken.  Other tests may also be done while you are here.  It will sometimes take up to 2 hours to get the results from these tests and for the doctors to make decisions about your treatment.
  • One family member or friend may stay with you while you are being treated.

What happens if I am admitted to hospital?

If you are admitted to hospital, you will be transported to the Kingston General Hospital when a bed has been arranged for you.

What happens if I am discharged?

  1. Make sure you ask questions about your illness or condition and about any treatment required while the doctor is in the room with you.  If you need a note for work, ask while the doctor is in the room.  If you are unsure about what you are to do, ask the staff to explain it again. There is space below for you to write down any instructions.
  2. Follow the directions that the staff gives you.  You may forget important information so have them write it down for you. 
  3. There are often educational pamphlets available which can help to explain your illness.  When you are being discharged, ask if there is more information. 
  4. If you have questions or concerns after you get home, call us at 613-546-1240. 
  5. Write down the dates for any follow-up appointments and make sure you keep them.  It is important that you continue to have your illness or condition treated. 
  6. Contact your family doctor.  It is important for your family doctor to remain informed about your illness so that he or she can continue to treat you.  If you ask us to, we will send a report of your visit to your family doctor.