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At Hotel Dieu Hospital we are committed to building a strong foundation of quality, accountability and transparency so that we can earn the trust of our patients and families and provide them with excellent ambulatory health care. Below you will find information about how we are accountable to the public and how we are continuously working to monitor and improve our performance as a premier health care organization.
If you have any questions, please contact us. Please note: Many links below are to PDF files. You will require Adobe Acrobat Reader to open them.
ACCOUNTABILITY
A cornerstone of accountability in our provincial health care system is the agreement each health care provider enters into with its Local Health Integration Network (LHIN) to qualify for funding from the Ministry of Health and Long-Term Care. For example, the Hospital Services Accountability Agreement (H-SAA) sets out the standard framework of the relationship between Hotel Dieu Hospital and the South East LHIN as well as the specific performance requirements for our hospital.
We are also responsible for meeting the requirements of provincial legislation related to accessibility and the provision of French language health services in this region. For more information about French Language Services, please click here
Broader Public Sector Accountability
The 2010 Broader Public Sector Accountability Act establishes rules and higher accountability standards for hospitals, Local Health Integration Networks (LHINs) and broader public sector organizations. As required by the Act, Hotel Dieu Hospital has established rules for all individuals in the organization with respect to travel, meal and hospitality expenses.
Please see our CORPORATE TRAVEL POLICY for more details. To view our hospital’s expense claims see link below.
Expense Claims April-September 2011
Freedom of Information and Protection of Privacy Act (FIPPA)
As of January 1, 2012, Ontario’s Freedom of Information and Protection of Privacy Act (FIPPA) applies to hospitals.
After that date members of the public have the right to access recorded information held by hospitals—including records
of personal information—that came into the custody or under the control of a hospital on or after January 1, 2007.
Please see our Freedom of Information page for more details.
PATIENT SAFETY
Patient safety and infection prevention and control are key priorities at Hotel Dieu Hospital. Patient safety is about constantly working to avoid, manage and treat unsafe acts within the health care system. On a day-to-day basis, it translates into actions such as monitoring for the spread of infection; educating staff, patients and families about hand hygiene; using the best sterilization processes for equipment; providing a safe, clean physical environment; and much more. Hotel Dieu is committed to continuously monitoring and improving patient safety, and to reducing the potential for adverse events occurring within our organizations.
Please see our PATIENT SAFETY INDICATORS for more details.
PERFORMANCE
Quality Improvement Plan
The Hotel Dieu Hospital 2011-2012 Quality Improvement Plan outlines the hospital’s commitment to clinical and organizational excellence, consistent with the hospital’s strategic directions and its mission, vision and values. This year, the hospital will enhance its focus on creating positive patient experiences, measuring patient satisfaction, and enhancing safety, access and patient-centredness. Guided by our strategic plan, we are committed to delivering high quality health care to patients from across the Southeast region and to providing an excellent care experience to all who come to Hotel Dieu Hospital. A key part of that effort involves identifying indicators sensitive to the ambulatory care experience.
Please see our QUALITY IMPROVEMENT PLAN. Please see our Quality Improvement Plan Report for more details. We also report regularly on our Patient Relations, Risk Management and Strategic Planning goals and objectives, please see links below.
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