Visiting the Hospital

Directions
Hotel Dieu Hospital is located at 166 Brock Street, Kingston, Ontario. The hospital encompasses one city block within Brock, Sydenham, Johnson and Bagot Streets, with the main entrance located on Brock Street directly across from the Chown Memorial Parking Garage. Follow this link for more details, on directions.

Feeling unwell?

Infection control is everyone’s responsibility. Please do not visit the hospital if you are not feeling well or have recently been exposed to an infectious disease. Please use the hand sanitizers available throughout the hospital upon entering and when leaving.

Drop-off/Pick-up

Drivers can use the Brock Street entrance/exit ramp to drop off and pick up patients at our main entrance. Parking is not permitted on the ramp, which is monitored by a Security officer.

Oversized Vehicles: Vehicle clearance at the main entrance is less than 8’ 2. Vehicle clearance at the Urgent Care Centre is less than 9' 6. All vehicles that are over this height should pull into the driveway off Brock Street at the Urgent Care Centre to safely drop off your patients. There are two oversized disabled vehicle parking spots along side the Murray Building (accessed via Bagot Street). These spots are intended for patients & families who are attending an appointment at HDH and are first come, first serve spot.

Hand Hygiene

Clean hands are one of the best ways to stop the spread of germs that can cause infection and illness. Please do your part by using the hand sanitizer dispensers conveniently located throughout the hospital. If your hands are visibly soiled, please wash them with soap and water in a hospital washroom. We also encourage patients and families to play a role in hand hygiene through our “It’s OK to Ask” program. If you’re not sure your doctor, nurse or health care worker has cleaned his/her hands before your visit begins, then it’s OK to ask, “Would you mind cleaning your hands in front of me?” or “You may have cleaned your hands earlier but could you clean them again before we start?” We all have a role to play in hand hygiene. That includes speaking up. It’s OK to Ask!

Parking

Chown Memorial Parking Garage offers the closest parking for patients, families and visitors. It is located directly across from the main entrance of Hotel Dieu Hospital on Brock Street. You can also access metered and pay & display parking on streets around the hospital. Follow this link for more details, on parking.

Oversized Vehicles: Vehicle clearance at the main entrance is less than 8’ 2. Vehicle clearance at the Urgent Care Centre is less than 9' 6. All vehicles that are over this height should pull into the driveway off Brock Street at the Urgent Care Centre to safely drop off your patients. There are two oversized disabled vehicle parking spots along side the Murray Building (accessed via Bagot Street). These spots are intended for patients & families who are attending an appointment at HDH and are first come, first serve spot.

Zero-tolerance policy

Hotel Dieu Hospital has a zero-tolerance approach to violence and harassment, within the workplace or during work-related activities. We are committed to providing a safe, healthy and supportive work environment for patients and staff alike. We recognize the potential for violence in the workplace, including domestic violence and harassment and will make every reasonable effort to identify potential sources of such risk and to eliminate or minimize those sources.

Cell phones

You are welcome to use your cell phone in our lobby, café, offices and other places that do not involve direct patient care. We request that you turn off your cell phone in patient care areas since it could interfere with medical equipment. When using your cell phone, be considerate of other patients and their families. Please do not use your phone to take photos while in the hospital.

Interpreters

Hotel Dieu Hospital uses a telephone interpretation service that provides rapid access to almost 100 languages 24 hours/day, every day of the year.   When you come for an appointment or if you need to speak on the phone with us, we can immediately connect with a professional translator to ensure you receive the information you need quickly and accurately.   You do not need to make arrangements ahead of time.  

In some circumstances we can also arrange for an interpreter to be on site for face-to-face interpretation.  This would occur when telephone interpretation would be difficult (for example, if the patient has hearing loss) or when the length or complexity of your hospital visit means you would be better served by a translator on site.  If you need a professional interpreter on site please call the hospital main number (613-544-3310 or toll-free at 1-855-544-3400) and tell the Switchboard Operator that you need an interpreter to attend your clinic visit.  Tell the Operator the location and date of your clinic (from your appointment slip). The Operator will connect you with the appropriate clinic, which will make the necessary arrangements.

 

Latex-free

Latex can cause a severe allergic reaction. To reduce the risk of exposure to natural rubber latex, we do not permit latex balloons in the hospital. Mylar balloons are acceptable.

Scent-safe

We care for and work with many individuals who can experience allergic reactions to scented products such as perfume, cologne, hairspray and personal care items including scented deodorant, aftershave and lotions. We ask that you refrain from using these products during your visit to our hospital.

Smoking

Smoking is NOT permitted anywhere on hospital property for the health and safety of our patients, visitors, staff and volunteers. If you need to smoke, please move well away from doors/entrances; by law, you cannot smoke within 9 metres of entrances/exits.

Oversized Vehicles

Vehicle clearance at the main entrance is less than 8’ 2. Vehicle clearance at the Urgent Care Centre is less than 9' 6. All vehicles that are over this height should pull into the driveway off Brock Street at the Urgent Care Centre to safely drop off your patients. There are two oversized disabled vehicle parking spots along side the Murray Building (accessed via Bagot Street). These spots are intended for patients & families who are attending an appointment at HDH and are first come, first serve spot.

Galleries

Hotel Dieu Hospital it home to two galleries:

The Students' Art Gallery located along Jeanne Mance 1 and Murray Building 1:

The Students’ Art Gallery was established in 1985 for the benefit of children who require hospital treatment.  Its goal has always remained the same:  to help children feel Hotel Dieu is a welcoming and kid-friendly place.

With support from the Child Life Program (a shared Hotel Dieu/Kingston General Hospital program) and other community boosters, the popular gallery expanded several times during its first decade.  These days, it is 150 pictures strong, with vibrant artworks lighting up the Child Development Centre, Children’s Outpatient Centre and the Ear, Nose, and Throat Clinic.  Forty framed pictures also brighten the walls of Almost Home, a nearby guesthouse for families whose children are being treated in Kingston hospitals.

New exhibitions of paintings, drawings and multimedia constructions are installed three times a year.  The gallery draws its young artists from elementary and secondary schools in the Limestone District School Board and the Algonquin and Lakeshore Catholic District School Board. Contributors also include Albert College Junior School and Kingston Christian School. 

To view all works from exhibitions visit the Students' Art Gallery website.

The Waiting Room Gallery at Hotel Dieu Hospital located on Johnson 7

Bringing a new dimension to the art of healing

THE GALLERY
The worlds of art and health care intersect in The Waiting Room Gallery, which broke new ground in December 2006 as the first juried exhibit in Kingston’s university hospitals.

The new gallery creates meaningful encounters between contemporary art and those working in and accessing health care.  As a zone of enforced passivity and anticipation, the waiting room offers an exceptional space for reflection, curiosity and contemplation.

Located in the waiting area of the hospital’s busy orthopedics clinic, the gallery aims to help patients relax by exposing them to paintings or photographs that can transport viewers to a time and place far removed from the hospital setting.
 
THE ART
All media are acceptable in the gallery.  However, space constraints mean that only artwork that can be hung on the walls will be considered.  The gallery can accommodate works up to 42” high x 72” wide.  Efforts are also made to find suitable spaces for larger pieces.

THE ARTISTS
Artists and their work are selected for their ability to embrace the gallery’s mission to calm, inspire and heal.  

Artists exhibit their work for four-month periods in the rotating exhibit.  The hospital does not collect any commission on sales.

Since its inception, The Waiting Room Gallery has exhibited the works of painters Paul Laberge, Nancy Douglas and Shawna Londry, as well as the photography of Janice P. Van Dijk and Dave Workman.

For more information about The Waiting Room Gallery, contact Anne Rutherford, Public Relations, 613-544-3400, ext. 3380.