You need to bring a complete and up-to-date list of medications provided by your pharmacist OR ALL medications in their original drugstore container, insulin, inhalers, prescribed creams, eye drops and non-prescription medications such as herbals and vitamins.
If you receive a requisition for blood work at your Hotel Dieu clinic appointment, then you can have that blood work done in the phlebotomy lab on Jeanne Mance 5 or Brock 1. NOTE: Blood work requisitions from your family doctor should be taken to a laboratory in the community.
The Urgent Care Centre has a separate entrance on Brock Street, just east of the hospital’s main entrance. It is open 8 am to 8 pm every day of the year for patients whose illness or injury is not life-threatening but serious enough to require prompt medical attention.
For youth up to the age of 18, the Pediatric Urgent Care Clinic is open 9 am to 4 pm, Monday to Friday. This walk-in clinic is located in the hospital’s main building (within the Children's Outpatent Centre) and is accessible via the main entrance on Brock Street.
You can have a general x-ray done in our Diagnostic Imaging Department, 8 am to 6 pm, Monday to Friday. This is a walk-in service; you do not need to make an appointment. All other Diagnostic Imaging services (e.g., ultrasound, CT scan, mammography) require a pre-booked appointment.
Hotel Dieu’s Ear, Nose and Throat (ENT) clinic is located in the Murray Building at 144 Brock St., just a few steps east of the main entrance at 166 Brock St. Patients with an ENT appointment can go directly to the Murray Building (which has a wheelchair-accessible entrance) OR come through the hospital’s main entrance and ask at the Information Desk for directions to the ENT clinic. The Murray Building is also the home of our Audiology and Speech Language Pathology Clinics
If you need to cancel your appointment or require further information about it please call the number on the appointment slip.
Drivers can drop off patients at the main Brock Street entrance. Please note that, except for drop-offs, no parking is permitted on the vehicle ramp.
The maximum clearance on our front ramp is 8 feet/2 inches (2.5 metres). The maximum clearance in the nearby Chown Memorial Parking Garage is 6 feet/6 inches (2 metres).
The main entrance on Brock Street is wheelchair accessible. Wheelchair accessible washrooms are located in most clinic areas. Two washrooms have power door operators – one in the main lobby and one in the Child Development Centre.
You are encouraged to bring a family member or friend with you to provide personal assistance, and wheelchairs are available in the main lobby. Whenever possible, we try to assist patients transferring from cars to wheelchairs at the main entrance.
Please inform your escort/driver of your clinic location and arrange a pick-up plan. Ideally, this would include a contact/cell phone number where the driver can reach you plus a time and location for pick-up at the hospital (e.g. in the main lobby, in a specific clinic waiting area).
Please see our Patient and Family Resource for more information
Hotel Dieu Hospital uses a telephone interpretation service that provides rapid access to almost 100 languages 24 hours/day, every day of the year. When you come for an appointment or if you need to speak on the phone with us, we can immediately connect with a professional translator to ensure you receive the information you need quickly and accurately. You do not need to make arrangements ahead of time.
In some circumstances we can also arrange for an interpreter to be on site for face-to-face interpretation. This would occur when telephone interpretation would be difficult (for example, if the patient has hearing loss) or when the length or complexity of your hospital visit means you would be better served by a translator on site. If you need a professional interpreter on site please call the hospital main number (613-544-3310 or toll-free at 1-855-544-3400) and tell the Switchboard Operator that you need an interpreter to attend your clinic visit. Tell the Operator the location and date of your clinic (from your appointment slip). The Operator will connect you with the appropriate clinic, which will make the necessary arrangements.
A Kingston Transit bus stop is located directly across from the hospital. Hotel Dieu is within easy walking distance to restaurants, stores, pharmacies and hotels. For more information, please visit Tourism Kingston.
For a list of local accommodations, please visit Tourism Kingston. Hotel Dieu does not endorse any of the noted accommodations or guarantee a lower rate at them. Please inquire when booking if there is a special hospital rate.
Wireless is not currently available within Hotel Dieu Hospital.
Hotel Dieu Hospital’s faith tradition is Roman Catholic and the symbols of that tradition are visible throughout the hospital. However, our mission and values call on us to welcome and respect the dignity of all persons, including those who practice a different faith or no faith.
Patients can request that religious icons or images be temporarily removed in a treatment area during a clinic visit. We ask that, wherever possible, a patient submit a written request to our Patient Relations Specialist (via email, letter, fax or hospital website) at least one business day prior to the scheduled appointment. Please include the following information:
If it is not possible to submit a written request in advance, verbal requests at the time of the hospital visit will be accepted.
Our main Switchboard number—613-544-3310—is staffed 7 am to 7 pm, Monday to Friday. At all other times (including weekends), you will receive an automated greeting; you will not access an Operator. However, you will have the option to contact various departments (e.g., the Urgent Care Centre, Extended Post-Anesthetic Care Unit).
Local patients and families who know the extension: Please call 613-544-3400 (automated attendant).
Long-distance patients and families: Please dial toll-free at 1-855-544-3400.
For free access to a Registered Nurse 24 hours a day, 7 days a week, please call Telehealth Ontario, 1-866-797-0000.
For a list of additional departmental contacts visit our Contact Us page.