New award recognizes excellence in providing patient & family-centred care

Patients, families and staff have a new way to honour the caregivers at Hotel Dieu Hospital, a first-of-its-kind award spearheaded by the hospital body that champions patient and family-centred care.

This month, the hospital’s Patient & Family Council launched the Exceptional Healer:  Patient and Family-Centred Care Physician Excellence Award.  The annual honour will acknowledge a Hotel Dieu physician who demonstrates in his or her clinical practice the core concepts of Patient & Family Centred-Care, including dignity and respect, information sharing, participation and collaboration.

“We know how important patient and family-centred care is to Hotel Dieu and how it dovetails with the hospital’s mission and values,” says Patient Experience Advisor Sue Bedell.  “Now the Patient & Family Council has a way of formally applauding those hospital physicians who create an excellent patient care experience over and above the norm.”

Patients, family members and hospital staff can all nominate a Hotel Dieu physician for the new award.  Important criteria for nominees include personal qualities such as approachability and empathy; the use of innovative methods to deliver compassionate care; a pattern of respecting patient and family perspectives; and the ability to honour the uniqueness of patients and families by incorporating their knowledge, values, beliefs and cultural backgrounds into the planning and delivery of care. 

The easy-to-complete nomination form is available on the hospital’s website at  The nomination deadline is February 28, 2017.

More information is available by calling 613-544-3400, ext. 3380.

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