hdhEnews issue: October 22, 2015

Inside this issue:

Hotel Dieu Hospital deemed exemplary by Accreditation Canada
Extraordinary People, Innovative Healthcare at heart of major fundraising campaign
Hotel Dieu staff land awards to pursue health care excellence
Hotel Dieu Hospital volunteers mark 110 years of service
Patient Experience Advisor chosen to sit on provincial health quality council
Hospital staff raise thousands of dollars for patient comfort needs

Hotel Dieu Hospital deemed exemplary by Accreditation Canada

Hotel Dieu Hospital has achieved the highest award possible from Accreditation Canada for building and sustaining a culture of quality, safety and excellence in health care. 

The hospital was accredited with Exemplary Standing after a recent peer review in which Accreditation Canada evaluated its success in meeting stringent national standards of quality and quality improvement in terms of its governance, clinical leadership, people, processes, information and performance.

“Achieving Exemplary Standing means that we have gone above and beyond the national standards set by Accreditation Canada for safe, quality health care,” says Dr. David Pichora, Hotel Dieu Chief Executive Officer.  “We strive for that level of excellence every day and it’s wonderful to be recognized for that commitment and hard work.”

During a three-day site visit in mid-September, Accreditation Canada surveyors assessed Hotel Dieu Hospital on 1295 applicable standards across eight quality dimensions for high quality health care.  The surveyors singled out numerous strengths across the organization, including a robust quality improvement plan, solid patient safety program, strong faith-based ethical framework and dynamic research program.

Additionally, the surveyors praised the cleanliness of the hospital and the strong sense that all those who work at Hotel Dieu care for each other and look after each other.

Health accreditation is a voluntary process.  Hotel Dieu utilizes Accreditation Canada standards and programs to help improve quality, reduce risk and strengthen accountability so that it can offer the best possible care and service to the patients and families in our region.

Extraordinary People, Innovative Healthcare at heart of major fundraising campaign

The University Hospitals Kingston Foundation has announced its next major fundraising campaign, Extraordinary People, Innovative Healthcare, with a goal of $65 million to benefit Hotel Dieu Hospital, Kingston General Hospital and Providence Care.

The campaign was publicly launched on October 2, when campaign chair Susan Creasy spoke about the importance of supporting local health care.

“Every day, we're inspired by the support that community members, businesses and organizations provide,” said Creasy. “We’re also inspired by your stories and your journey with health care. It fuels our desire to ensure you have access to the care you deserve.”

UHKF Executive Director Denise Cumming confirmed that UHKF is already halfway to reaching its $65 million goal, and that the quality of health care in Kingston will continue to improve if hospital staff have access to leading-edge, modern technology.

“The Kingston region is so fortunate to be home to some of the best care in the country,” said Cumming. “We know that this care can’t happen without extraordinary people adopting innovative approaches, making discoveries, and leading the way in patient and family-centered care.”

The money raised will support a variety of programming and development between Kingston’s three hospital organizations including specialized acute care, emergency services, ambulatory care, diagnostics, surgical care, medical research, obstetrics and neonatal intensive care, and long-term care.

“Health care is about people helping people,” said Creasy. “We all have the opportunity to be extraordinary and to support innovation.

To watch a video of the campaign launch, click here.

To learn more about the University Hospitals Kingston Foundation, visit uhkf.ca.

Photo: Mohs surgeon Dr. Benvon Moran is one of the Hotel Dieu faces of UHKF's "Extraordinary People.  Innovative Care." fundraising campaign.

Hotel Dieu staff land awards for health care excellence

Dawne Marshall and Michelle Matthews BMO award winnersTwo Hotel Dieu Hospital employees have been honoured with BMO (Bank ofMontreal) Awards for Health Care Excellence, and both will use the funds to tackle exciting new opportunities for enhancing their care of patients and families.

The awards stem from a donation made by the Bank of Montreal to the University Hospitals Kingston Foundation, funds used to support employees of Kingston’s three hospitals in their pursuit of graduate studies or attendance at international education sessions.

When the most recent call for applications was held in August 2015, two of the four award recipients turned out to be Hotel Dieu employees:  CT Scan Senior Technologist Dawne Marshall will attend the Radiological Society of North America Annual Conference in Chicago in November, while Mental Health Program Manager Michelle Matthews is pursuing a new program—Master of Science in Aging & Health—at Queen’s University.

“Attending the conference has been on my professional bucket list forever,” says Dawne, an eight-year employee at Hotel Dieu. “It’s the be-all and end-all of imaging education, innovation and networking, and I’m thrilled to be going.”

For Michelle, the award came just as she started the new Master of Science in Aging & Health degree at Queen’s University.  The innovative program provides a comprehensive understanding of aging, with a focus on health and healthy living. 

“The degree looks at aging across the lifespan and will be particularly helpful in regard to the kind of older patients we see at Hotel Dieu, who often have complex chronic disease,” says Michelle.  “And it raises some of the harder issues in health care around ethical or end-of-life decision-making.  There are lots of teachings in this degree that can be applied to clinical programs at Hotel Dieu.”

BMO Award recipients are expected to share knowledge acquired through their studies or conference attendance with co-workers within our hospitals and within their respective professions.  The endowed BMO Award fund will ultimately generate six annual awards of up to $2000.  Currently, the number of annual awards is dependent on investment earnings.  In August 2015, three awards were made available.

Photo:  Award winners CT Scan Senior Technologist Dawne Marshall and Program Manager Michelle Matthews

Hotel Dieu Hospital volunteers mark 110 years of service

At its annual general meeting on Oct. 19, Volunteer Services to Hotel Dieu Hospital, Inc. wrapped up 110 years of giving to the hospital, putting on record yet another year of generosity, commitment and compassion towards the patients and families in our region.

Over the last year, Volunteer Services has contributed $50,000 towards a major relocation project for the Ear, Nose and Throat clinic (a donation that will be matched by the Larry Gibson Estate); $20,000 to the new Mohs microsurgery clinic for patients with skin cancer; and close to $70,000 for medical equipment, including a $15,000 device used to cut away potentially cancerous colon polyps and $35,000 worth of recovery beds for the hospital’s overnight surgical stay unit. 2015 Volunteer Services Presidents

In addition, the organization’s strong retail performers—the hospital’s cafe and gift shop—raised $148,500 this past year.  And the volunteers have committed another $50,000 to patient equipment and programs in the coming year, said Sharon Suddergaard, President of Volunteer Services. 

“The best patient care possible demands the best equipment possible,” said Suddergaard, who handed over the reins of Volunteer Services to incoming President Carol Hazell at the AGM.  “Our volunteers are working hard to make sure such equipment is available.  We’re grateful to everyone who supports our retail operations or special events such as our Elvis tribute show—which brought in $18,000—because every dollar translates into top-quality equipment and services at Hotel Dieu.”

At the AGM, the hospital’s 227 volunteers were also applauded for donating 17,710 hours of service over the past year, and a group of 23 volunteers received service pins for anywhere from 5 to 30 years of service; in total, the group represented 240 years of dedicated service to the hospital. 

“We’re very grateful to our volunteers for their generous financial gifts, which support our hospital in leading the way in ambulatory care,” says Dr. David Pichora, HDH Chief Executive Officer.  “Even more, we deeply appreciate the care and compassion they bring to Hotel Dieu every single day.”

Photo:  Outgoing Volunteer Services President Sharon Suddergaard passes the President's pin to new President Carol Hazell at the 110th AGM of Volunteer Services to Hotel Dieu Hospital Inc.

Hotel Dieu Patient Experience Advisor chosen to sit on provincial health quality council

After bringing the patient voice to the conversation about providing excellent outpatient care at Hotel Dieu, Lynda McArthur is now sharing her perspective at the provincial level as member of Health Quality Ontario’s Patient, Family and Public Advisors Council.

Health Quality Ontario (HQO) is the provincial advisor on quality in health care.  It reports to the public on the quality of their health care system, evaluates the effectiveness of new health care technologies and services, and supports quality improvement throughout the system.

HQO’s Patient, Family and Public Advisors Council consists of 16 individuals selected from across Ontario who bring unique and diverse perspectives based on their personal experience with the health system. The Council examines HQO’s strategic priorities, provides input on how to improve these areas and helps to foster a culture that recognizes patient, family and public engagement as core to improving the quality of health care for patients.

Following a 45-year career in administrative services—26 in the public service—and a battle with cancer, Lynda became deeply involved in community volunteering, first donating her time at the welcome desk at Kingston General Hospital Regional Cancer Centre and then eventually becoming involved in patient-centred activities and programs at Hotel Dieu Hospital.

Lynda has chaired the Patient & Family Council at Hotel Dieu, and participated in the hospital’s Budget Advisory Group of Senior Leadership, Patient & Family-Centred Care (PFCC) Grants committee, Urgent Care Centre Working Group, and PFCC Steering Committee.

“Patient Experience Advisors have a big role to play in health care today,” she says.  “They’re people who have gone through something and want to talk about issues that concern them and others who might be going through the same things.”

Selected from a group of 160 applicants for the HQO’s Patient, Family and Public Advisors Council, Lynda looks forward to using her patient-centred experience to help improve the health system provincially as a whole.

“Everyone who cares for patients should be thinking, ‘I’m part of this person’s care. This patient is depending on me,’” she says.  “It’s about being aware of the whole care process not just your little piece of it.”

Photo:  Taking the patient voice to the provincial level:  Patient Experience Advisor Lynda McArthur

Hospital staff raise thousands of dollars for patient comfort needs

We Walk TeamStaff and their families from Kingston’s three university hospitals braved a cold, blustery day by Lake Ontario to raise much-needed funds for the comfort of patients and families with urgent financial needs.

More than 120 staff members, volunteers and their families from Hotel Dieu Hospital, Kingston General Hospital and Providence Care laced up Saturday, October 3 for the first-ever We Walk for Comfort and Care event, raising more than $30,000 for people in dire financial need due to their illness or injury.

The Hotel Dieu “Just Do It” team raised $6,733 and scored the trophy for top fundraising team across the hospitals, while team leader Mike McDonald, Chief of Patient Care & Chief Nursing Executive, took the prize for top overall fundraiser, bringing in $3,965.

It's never too late to donate towards patient comfort funds or to support any needs across Kingston’s three hospitals. Learn more at uhkf.ca, call 613.549.5452.

To check out photos of the We Walk for Comfort and Care event, click here.

Photo:  The Hotel Dieu "Just Do It" team really DID it--raising $6,733 for patient comforts in the hospital.