hdhEnews issue: February 26, 2015

Inside this issue:

Open House profiles French language services in Kingston’s hospitals
Leadership Breakfast features bestselling author Amanda Lindhout
Hotel Dieu Hospital scores top ranking as workplace
Volunteer Erin Bennett skates her way to Gold 

Open House profiles French language services in Kingston’s hospitals 

Je parle francais buttonAccessing healthcare services in French at Hotel Dieu Hospital will be front and centre at a French-language Open House from 4:30-6:30 pm, Thursday, March 5 at the Centre culturel Frontenac in Kingston.  

Like its partner hospitals Kingston General Hospital and Providence Care, Hotel Dieu is an “identified agency” under the French Language Services Act, which means the hospital is working hard to improve access to French-language services (FLS) for its patients and families, says Elizabeth Bardon, Chief of Public Relations and Community Engagement. 

“We believe this kind of access is an important component of good Patient and Family-Centred Care,” she says, “because it will give Francophone patients and families the choice to discuss their health care in their own language when they come to Hotel Dieu.  Having that option can be an especial comfort when an individual is feeling anxious, stressed or vulnerable.

“With support from the South East Local Health Integration Network, we’ve made steady progress with our FLS planning—installing bilingual signage, assessing the French-language skills of our  and developing bilingual recruitment materials such as  job postings and job descriptions.  And patients and families will spot some staff, physicians and volunteers wearing ‘Je parle francais’ pins.

The free March 5 Open House—which will be conducted entirely in French—will be a chance for Francophones to learn how Hotel Dieu and its partner hospitals are working to improve access for French-speaking patients and families and also to hear a special presentation about Kingston’s new Providence Care Hospital.

“We know we have a long way to go when it comes to implementing French-language services,” says Elizabeth, “but we’re committed to ensuring that provide excellent care and an excellent experience to all of our patients, Anglophone and Francophone.”

For more information about this event, please contact Elizabeth Bardon at 613-544-3310, ext. 2656 or bardone@hdh.kari.net.

Amanda Lindhout Leadership Breakfast speakerLeadership Breakfast features bestselling author Amanda Lindhout

New York Times bestselling author Amanda Lindhout is the featured speaker at the 2015 Hotel Dieu Hospital Leadership Breakfast on May 27, 2015.  Kidnapped and held in Somalia for more than a year, she has an amazing story to tell about her search for compassion in the face of unimaginable adversity. 

In 2008, Ms. Lindhout (a Canadian) and several members of her entourage were kidnapped in Somalia where she was then held for 15 months.  Her memoir of that time—A House in the Sky—was named a New York Times Notable Book in 2013.  Since obtaining her freedom, she has worked to cultivate peace and leadership in Somalia, and has founded the Global Enrichment Foundation, dedicated to women’s empowerment, education and famine relief programs in Somalia. 

The Leadership Breakfast is slated for 6:30-9 am, Wednesday, May 27, 2015 at the Residence Inn by Marriott, Kingston Water’s Edge, 7 Earl St., Kingston. Tickets at $110, with an early-bird rate of $100 until April 1.  Click here for more details and to buy tickets.


Hotel Dieu Hospital scores top ranking as workplace

Nurse with patientHotel Dieu Hospital has taken top place among Ontario teaching hospitals when it comes to employees rating their organization as a healthy, high-performing workplace.

The results were reported by the National Research Corporation Canada (NRCC), which measured key aspects of employee and physician engagement in the workplace in 45 Ontario hospitals between July 2012 and June 2014.  The NRCC survey captures staff and physician perceptions of the most important aspects of their work environment and factors that enable or hinder them from providing high quality, patient-centred care. 

Among the six Ontario teaching hospitals surveyed, Hotel Dieu was identified as top performer in terms of:

  • staff perception of the workplace, with 91 per cent of employees surveyed ranking the hospital as a “good, very good or excellent place to work” 
  • job satisfaction, with 78.3 per cent of Hotel Dieu respondents giving positive feedback to statements related to being recognized for good work, achieving work-life balance, having time to carry out all work and having clear goals for the job
  • infection control and health and safety, with 91.7 per cent of respondents agreeing the hospital strongly promotes infection control measures such as hand hygiene, and 87.7 per cent responding positively to Hotel Dieu’s processes and policies related to issues such as workplace injuries and workplace violence/harassment.
  • patient care and patient safety, with staff responding positively when asked about issues such as their having the right equipment and materials to give patients the best treatment, involving patients in decisions about their care, having clear standards for safe, quality care and having opportunities to improve patient safety.

“We’re very pleased to be a top-ranked workplace,” says Scott MacInnes, Chief Human Resources Officer at Hotel Dieu.  “Enabling and developing our employees is a key strategic direction for us because we believe that’s the best way to create an excellent care experience for our patients and families.”

“This ranking is wonderful news,” says CEO Dr. David Pichora.  “Being recognized as a great place to work demonstrates our commitment to patients and families and to each other as we continue leading the way in outpatient care in our region.”

Erin with her gold medalVolunteer Erin Bennett skates her way to Gold

She does a stellar job at keeping everything spotless for patients and visitors in our Brockview Cafe, and Volunteer Erin Bennett gets the job done on the skating rink as well.  Last month, the busy figure skater scored Gold at the 2015 Special Olympics Provincial Winter Games.

On the last weekend of January, Erin joined nine other local athletes and four coaches to travel to North Bay for Ontario’s Special Olympics Winter Games.  A member of the Skate Kingston figure skating club, Erin and her partner Thomas Babcock took top place on the podium in the Level 1 Pairs competition.  Skating solo, Erin then went on to score 4th place in Level 2 Ladies Solo Dance and 5th spot in Level 2 Ladies Elements and Freeskate.  “I was very happy,” she says.  “It was exciting to get first place.”

Erin has volunteered at Hotel Dieu since December 2013, fitting her weekly stint into an active schedule that includes practice sessions and coaching on the ice as well as involvement in the local drama scene with the Limestone Players Travelling Theatre Troup.  Congratulations, Erin!