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Welcome to the December 2 issue of hdhEnews

Inside this issue:
Gearing up to welcome new outpatient clinics at Hotel Dieu
Pioneer department celebrates 30 years at Hotel Dieu
“Just because I can’t speak doesn’t mean I have nothing to say!”
Your generosity at work: Taking a gift to heart
Staff take a bow for excellent care, excellent service
Going green: Computer hard drives live to see another day
Stocking up with music this holiday season
Queen’s Family Health Team welcomes new patients
December Events

Gearing up to welcome new outpatient clinics at Hotel Dieu

With construction activity in full swing on our $20 million redevelopment project—you’ve heard the drilling, seen the construction crews and passed the cement trucks—work is ramping up on coordinating all the tasks involved in transferring most outpatient clinical activity from Kingston General Hospital to Hotel Dieu Hospital within the next year.

That transfer is being facilitated by an occupancy planning process, which identifies and implements all the activities required to move outpatient clinics—including staffing, equipment, funding, technology, etc.—from KGH to Hotel Dieu.

The process revolves around a milestone schedule that will function as a master “to do” over the next year as various hospital departments and areas work to ensure the incoming clinics are successfully implemented. The roster of participating departments in the occupancy planning process includes Patient Care, Medical Staff, Joint Planning Office, Human Resources, Finance, Information Management, Facilities and Public Relations.

On budget and on schedule, our $20 million expansion project is 25 per cent complete and currently looks like this:

Facilities administration/shops move to Johnson 0: COMPLETE
The Facilities Management team and trades staff (plumbers, electricians, painters, etc.) have now relocated from Mary Alice 4 and Jeanne Mance 4&5 to Johnson 0 into newly renovated space. This frees up necessary space on levels 4 and 5 for clinic construction.

New elevator tower: Expect to complete JULY 2012

  • This is important an important piece of the redevelopment project because it will improve access to the upper floors. The new two-car bank of elevators will run up the back of the Johnson Wing, coming up just behind the current registration desks in the Johnson clinics. For safety reasons, a staircase will be built adjacent to this. The new elevators will help to move bulky items (e.g., supplies, procedures carts, cleaning carts, charts) plus staff, which means the main elevators in the lobby can support patient traffic.

  • To support the elevator construction and for staff/patient safety, we have closed our Johnson St. entrance as the construction crews do what is called a continuous pour. They put the elevator shaft frames in place and then pour concrete, bringing truck after truck, until those frames are filled. This work is repeated at each level. At times, Johnson St. is down to one lane as trucks come in.
Lobby renovation: Stairwell work continues into February; Gift Shop renovation begins late January/early February
  • We now have one elevator out of service—and it will be out for a few more months—because we’re digging underneath to take it down to 00 (Medical Records). We currently only have one elevator (a service elevator near the back staircase) that goes down that low; if it goes out of service, then we have issues about accessing 00 level where medical records are housed. This work has been difficult at times—some hand digging was required in addition to power drilling—but it will create the necessary backup system to give us two elevators to level 00 in future.

  • The lobby stairwell work is happening as much as possible after regular hours to minimize noise. This staircase will help move people with more ease and in a more visible way to the second floor. The staircase is going to be beautiful; it will be made of stone and steel and be a real feature in the lobby, while also helping us to improve the flow of patients to the upper floors.

  • Work on a Gift Shop renovation will start early in the new year. We will be moving the Gift Shop slightly to the left in order to open up a clear corridor out the back to the Johnson wing. We will also be adding a small grab-and-go satellite coffee shop for items that don’t require on-site preparation (e.g. coffee, cold drinks). This will help to decompress the busy café and speed up service for those who just want a quick drink.
JM4 & JM5 clinics: Expect to complete end of summer 2012
Work is well underway behind closed doors on this beautiful, patient-friendly clinic space with views over the downtown area and waterfront.

Brock 4/Pulmonary Function Testing Lab: Completion date TBA
Due to begin shortly.

Johnson 4/Cystoscopy Suite: Expect to complete November 2012
This involves moving part of the Urology Clinic from KGH and will be one of last pieces of the project to be completed, likely late 2012.

Pioneer department celebrates 30 years at Hotel Dieu

Sunday, Nov. 20 marked the 30th anniversary of the opening of the Murray Building at Hotel Dieu Hospital, home of the Queen’s University Department of Otolaryngology (Ear, Nose & Throat). Past and current attending physicians and hospital staff gathered on Nov. 21 to mark the occasion with cake and memories. Previously home to the Kingston Public Library, the building was purchased by Hotel Dieu from the City of Kingston in 1976 and named in honour of Mother Cecelia Murray, first Superior General of the English-speaking Religious Hospitallers of Saint Joseph. Fuelled by the vision and hard work of Dr. Malcolm Williams, the first department Head, and the Hotel Dieu administration of the day, the old building was turned into a model clinic for patient care, teaching and research.

In 1981 it was declared the new home of the combined Hotel Dieu and Kingston General Hospital ENT Departments, Audiology, Vestibular testing and a speech language research group. ENT broke new ground by being the first medical specialty in Kingston to consolidate all of its outpatient clinical activity at one hospital. The clinic’s design and efficiency were the envy of all ENT specialists who passed through Kingston and prompted many excellent physicians and clinicians to move here.

In 2010-2011, the ENT Clinic recorded 12,563 patient visits.

“Just because I can’t speak doesn’t mean I have nothing to say!”

John Draper is non-verbal and people might think he has little to contribute. But he turned that notion on its head recently at special symposium hosted by the Kingston Augmentative Communication Services, part of the Child Development Centre at Hotel Dieu.

About 150 people attended the Augmentative and Alternative Communication (AAC) Awareness Symposium on Oct. 24. Participants included school personnel, therapists, students, CDC staff, parents and caregivers. The goal of the symposium was to increase awareness of AAC and in particular the inclusion of AAC strategies in the classroom.

The keynote speaker, John Draper is a graduate of the Journalism Program at Durham College. He has cerebral palsy, is non-verbal and uses a power wheelchair. His presentation was inspirational and focused on inclusion in schools with a nod to his own experiences.

His message was simple: Anything is possible. Using a computer to communicate—advancing his slides with his left knee—he made it clear that he believes in the possible and that the key to success is working together to turn vision into reality. The audience was captivated by his charm and wit, his insight and his humour as he delivered a strong message about inclusion and equality.

To support that message, the symposium participants received a toolkit created by AAC clinicians from the CDC. It contained concrete strategies to support students using AAC systems.

A second presenter at the event was Brenda Fossett, a special education teacher, Behavior Analyst and certified teacher of the deaf. An enthusiastic and energetic speaker, Brenda also focused on inclusion in the classroom and she provided practical examples and support materials that can be utilized in the classroom.

Your generosity at work: Taking a gift to heart

Young cardiac patients at Hotel Dieu Hospital are benefiting from a recent generous donation that supported the purchase of superior technology that looks very carefully at a child’s heart.

The highly sophisticated ultrasound machine can show the speed of blood flow to and from the heart, and the exact path of blood within the heart. An invaluable diagnostic tool for our pediatric cardiologists, the non-invasive equipment also makes imaging the heart a much more comfortable experience for little ones.

Staff take a bow for excellent care, excellent service

They hail from across the organization and they’ve done everything from coaching co-workers for a 5-km run to achieving ever higher levels of expertise in complex diagnostic procedures. On Nov. 23, we celebrated staff whose contributions reflect the high quality of service practiced every day by everyone who works and volunteers at Hotel Dieu. The hospital celebrated its 800-plus employees and 200-plus volunteers, and turned the spotlight on a handful of staff whose contributions reflect the high levels of expertise and professionalism practiced every day by all hospital staff.

“So many people could be recognized by the Hotel Dieu Mission Awards,” noted CEO Dr. David Pichora. “This selection is symbolic of the excellence we know exists throughout the hospital.”

Those honoured with Hotel Dieu Mission Awards this year included:

  • Lynn Guindon, who launched and coached a lunch-hour Learn To Run program for staff that culminated in a 5-km run in March. She encouraged wellness, work-life balance and good physical fitness, and supported co-workers to set and accomplish fitness goals.

  • Dee Donovan, an orthopaedic technician praised for putting her patients first, which can mean working early and late, soothing kids facing a cast saw for the first time and patiently teaching generations of medical students how to apply and remove casts.

  • Endoscopy Nursing Unit, a team of nurses that consistently provides technically sophisticated and safe patient care, all the while maintaining their clinical edge through comprehensive continuing medical education.

  • Trina Doughty, a building operations technician who is the go-to person for making sure things get fixed—whether it’s a leaking pipe or puddles in the lobby—and who contributes beyond our walls through volunteer work with the United Way.

Going green: Computer hard drives live to see another day

Hundreds of old computer hard drives escaped the landfill recently thanks to good environmental stewardship at Hotel Dieu, where old computers and computer hard drives—through the magic of recycling—regularly live to see another day. On Dec. 1, more than 300 hard drives from hospital computers—all stripped clean of data—were carted to an onsite, portable recycling unit provided by a technology leasing company used by Hotel Dieu. The serial number of each drive was recorded before the unit was fed into the maw of a machine that basically chewed it up into a pile of metal.

At the end of the day, the list of serial numbers was provided to the hospital to verify that the hard drives had been completely scrapped. And the van drove away with five more skids of computers that will undergo the same recycling/verification process in Toronto.

“The e-waste from computers and hard drives contains hazardous and toxic materials that pose significant environmental risks,” says Gary Hudson, Network Manager for Hotel Dieu’s Information Management Dept. "By ‘de-manufacturing’ our old equipment we’re helping to keep our landfills clear of the kind of bad stuff that can potentially threaten the health of our community.”

Stocking up with music this holiday season

Looking for a gift for the music lover in your family this season? Look no farther than the Partners in Mission Food Bank’s Hungry for Christmas, a fundraising CD that features a unique combination of holiday classics and well-known local musicians.

Singers and musicians on the 10-track CD include Sarah Harmer, Emily Fennell, Kelli Trottier and Spencer Evans. Also in the musical mix is Food Bank Executive Director Sandy Singers, former lead vocalist and manager for the showband Soul Survivors.

“We’ve experienced a 22 per cent increase in demand since the fall of 2008 and, although things have leveled off a bit this year, we’ve been noticing a rise in demand since October,” he says.

“We think the demand is going to be very high again and we’ll need all the support we can, including having folks purchase the CD. The talent and production values on it are amazing, and the songs were performed in a spirit of love and sharing. They really bring the true essence of the Christmas spirit to everyone who hears them.”

The CD costs $15, with all proceeds going to the Food Bank. For a list of local retailers and for information about ordering or downloading the CD, please visit the Partners in Mission Food Bank website at www.kingtonfoodbank.net

Queen’s Family Health Team welcomes new patients

The Queen’s Family Health Team is welcoming new patients at its two downtown clinic locations (220 Bagot St. and 115 Clarence St.).

The QFHT is an inter-professional collaboration of doctors, residents, nurse practitioners, nurses, social workers, a dietitian and a pharmacist, all working together to provide quality, patient-centred care. The team provides a wide variety of programs and services, including a diabetes program and foot care services; smoking cessation program; obstetrics (prenatal care and delivery); Well-baby Program, paediatrics and lactation consultation; and mental health care and counselling. On-site specialty clinics for chronic pain, asthma and general internal medicine are also provided.

To accommodate its patients’ schedules, the QFHT also offers an After Hours Clinic at the 220 Bagot St. location. After clinic hours, patients can speak with the team’s physician on call.

To become a patient of the Queen’s Family Health Team or for more information, please call 613-533-9303 or visit www.qfht.ca. Patients of all ages are welcome.

December Events

    Everyone is invited to the Annual Living Lights Christmas Tree Lighting at 2 pm, Wednesday, Dec. 14 in our main (Brock St.) lobby. If you would like to purchase a Living Light to be placed on our Christmas tree this season, please make a donation ($2 per name) by visiting our Brockview Cafe or the Pastoral Care Office (Sydenham 2). Living Lights acknowledge the special lights in our lives and all proceeds will support the Social Work Comfort Fund.

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Religious Hospitallers of Saint Joseph of the Hotel Dieu of Kingston

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