Improving Your Visit to Hotel Dieu Hospital Survey

As Hotel Dieu Hospital sets its goals for the next 3 to 5 years, we know that a key priority is to provide an “excellent experience, excellent care” for our patients and families.

We would like to hear from patients and families about how we can focus our energy in the coming years to improve their care and experience at Hotel Dieu Hospital.

Between August 30 and September 10 we invite you to complete our short “Improving Your Visit to Hotel Dieu Hospital” survey by clicking on the survey button to the right.

You can also complete the survey by visiting the convenient computer kiosk in our Brock Street lobby.

Thank you for your input. Your answers will help us to make your visit to Hotel Dieu Hospital even better in the future.


Hotel Dieu Hospital is the ambulatory care teaching hospital for Kingston and Southeastern Ontario, providing expert care to more than 500,000 people in the region. Our specialized services include outpatient pediatrics, ophthalmology, diabetes education, breast assessment, day surgery, urgent care and mental health programs. Affiliated with Queen's University, we are partners within Kingston's university hospitals, delivering quality health care, leading innovative research and training the health care professionals of tomorrow.
IMPORTANT NOTICE: Repairs To City's Downtown Parking Garages Affects Parking for Hospital Patients

The City of Kingston has started its long-planned construction work on the parking garages. Work will be completed on a staggered schedule to minimize the disruption to parking downtown and is necessary to maintain the integrity of these structures.

The Chown parking garage across the street from Hotel Dieu Hospital will remain open, but the number of parking spaces has been temporarily reduced while repairs are made to its concrete, joints, and metal flashing.

For patients with mobility issues, the hospital does have a drop-off ramp at the main entrance off Brock Street. There is no parking on the ramp and drivers must remain with their vehicle. However, patients are able to get out and make their way to their appointment. Patients and families are encouraged to allow extra time before their appointments to find parking.

Alternative parking is available at municipal lots off Queen Street or Wellington Street (near Queen Street). There is also metered parking on the streets around the hospital.

Nearby parking lots (both municipal and other pay parking lots) include the following:

  • On Queen St. between Sydenham St. and Montreal St. (across from the back of the Empire Movie Theatre)
  • On Queen St. between Montreal St. and Bagot St. (area behind the Golden Rooster.)
  • On Bagot St. between Princess and Queen (across from The Iron Duke Pub)
  • On Brock St. between Wellington and Bagot St.
There is no patient parking in the unpaved surface parking lot opposite the Hospital. Parking in that lot is by authorized HDH permit only. Cars parked without a permit in that lot will be ticketed or towed.

For more alternative parking options, see www.cityofkingston.ca/parking/.


Telehealth Ontario: Free Access to a Registered Nurse 24 hours a day, 7 days a week

1-866-797-0000
TTY: 1-866-797-0007

Ontario Ministry of Health and Long Term Care

Be vigilant in helping to stop the spread of infectious disease. Learn more go to www.kflapublichealth.ca.

Patient Safety
PUBLIC SERVICE ANNOUNCEMENT-September 2

Hotel Dieu Hospital auto-attendant and voice mail STILL DOWN

Hotel Dieu Hospital continues repair work on its auto-attendant (613-544-3400) and internal voicemail system. This repair is very complex and time-consuming.

At this time, callers cannot use the 613-544-3400 number (which bypasses Switchboard) to leave a voice mail at a particular extension or be transferred there automatically.

The main Switchboard number--613-544-3310--IS WORKING. Callers are asked to use it until further notice.

NOTE: Our Switchboard is extremely busy with the extra calls, so we appreciate people’s patience.


LATEST NEWS

  • August 13: Hotel Dieu Hospital paediatrician urges parents to put vaccinations at top of back-to-school checklist
  • June 30: Hotel Dieu Hospital appoints Board of Directors for 2010/2011
  • May 20: Hotel Dieu Food Blitz hauls in more than 110,600 pounds of non-perishable goods
  • May 6: Looking ahead: Hotel Dieu Hospital opens unique training centre for next wave of eye professionals

    June update newsletter


    Hospital Service Accountability Agreement for 2008-10
    Multi-Sectoral Accountability Agreement 2009
    Authorized Citrix Access Gateway users ONLY


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  • Religious Hospitallers of Saint Joseph of the Hotel Dieu of Kingston
    HOTEL DIEU HOSPITAL, 166 BROCK STREET, KINGSTON, ON, CANADA, K7L 5G2
    Telephone: (613) 544-3310

    Thank you for your interest in the Hotel Dieu Hospital. The information provided is general in nature. Specific health care questions are best discussed with your family physician who is aware of your personal health.

    This page is © Copyright 2008, Hotel Dieu Hospital

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